Want to join the dream team?
Jen Terra Travels, an affiliate of SmartFlyer, designs and executes innovative, fun and deliberately luxurious itineraries. We do this by leveraging our robust list of partnerships with hoteliers and suppliers across the globe to provide seamlessly spectacular trips that are customized for our clients.
We are looking for an essential member of our team: a part-time travel coordinator. This role is for a hyper organized, unflappable, lover of systems who is upbeat and customer service oriented. Our ideal candidate will possess an administrative or executive assistant background. As our travel coordinator, your responsibilities will include sending booking confirmations and final trip documents, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele. It is crucial for the candidate to be a team player and willing to provide support in all areas of the business.
Luxury Travel Coordinator
- Follow JTT process’ and procedures to ensure an elevated client experience
- Correspond with partners and suppliers (hotels, operators & independent guides) to coordinate luxury travel arrangements
- With the guidance of the lead travel advisor, execute and arrange concierge services including but not limited to dining, entertainment & ground transportation reservations
- Create and keep client travel documents such as itineraries and invoices updated in our CRM system
- Reconfirm client itineraries before client departure
RESPONSIBILITIES
- Flexible work schedule for remote work. Hybrid schedule.
- Bachelor’s or Associates Degree
- Outstanding verbal and written communication skills
- Proven experience in customer service or hospitality background a plus
- Able to handle high-stress situations and remain calm
- Team player, able to work collaboratively and within groups
- Strong work ethic; someone who identifies opportunities to take on more
- Proactive and resourceful; an intuitive problem-solver
- Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
- Positive attitude with passion for travel
- Quick-learning, and able to work in a fast-paced environment
REQUIREMENTS
- Compensation based on experience.
- This is a part-time role (20-25 hours/week) with the possibility of evolving into a full time position.
- Training & Development
